Microsoft intune remote assistance windows 10 keygen#
It’s imperative to mention that unenrolled devices have limited capabilities when it comes to auditing and reporting on remote help sessions. Log Files: The Remote help app logs data during installation and during remote help sessions, which can come in handy when investigating any issues with the application.Assisting Unenrolled Devices: Although disabled by default, you can enable help to devices that aren’t enrolled with Intune.You can also find details about ongoing help sessions. In the Endpoint Manager admin center, you can view reports that provide details about the helper and sharer/user of each assistance, the device that received assistance, and the start and end time of the remote assistance session. Reporting and Monitoring: The reporting feature flags recurring issues and any suspicious activity on the device.Not to mention, all unenrolled devices report as non-compliant. Although compliance warnings do not block access to the device, it does provide transparency. This is a powerful capability that helps to keep security risks at bay. Compliance Warnings: Helpdesk associates receive alerts if a device is not compliant and poses a security threat to the organization.Elevation of Privilege: Administrators can determine if a helpdesk associate has the authority to utilize local admin privileges to troubleshoot a device or does the task permission needs to be elevated.Role-Based Access Control (RBAC) and Permissions: RBAC and permissions define who is authorized to support which user or groups of users.Microsoft has added four advanced features within Remote Help: Through RBAC, administrators can determine which users can provide help and the level of help they can provide. Remote help uses role-based access controls (RBAC) in Intune to set the level of access a helper is allowed. The new Remote Assistance tool from Microsoft works with Intune to enable helpdesk associates to view and/or control employees’ Windows devices so they can quickly troubleshoot and securely investigate technical issues over a remote connection. The need for remote assistance was introduced to support and enable helpdesk associates to provide timely support remotely. The number of organization-owned and personal devices being used for work has risen since the pandemic. Remote help is a much-needed tool that has been introduced in the nick of time to manage and boost efficiencies for remote and hybrid work environments. Administrators can also deploy the app through Intune to managed devices. The remote help app can be installed on both devices enrolled with Intune and devices that aren’t enrolled with Intune. The cloud-based remote assistance solution empowers helpdesk to support users of Windows devices.
Remote Help is a capability available within Microsoft Endpoint Manager (Intune) to help tackle technical problems on employee devices remotely, rather than onsite. Microsoft has come up with a solution to alleviate this pain point for organizations by announcing Remote Help. There are challenges that come with a completely digital workplace and managing technical issues while being away from the confines of the office adds a few more hurdles.
Organizations have been coping with remote work since early 2020, and we can’t say it’s been easy.
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